Refund policy

We stand by the quality of our embroidery.  If your item has an issue, please contact us and we'll fix or replace your item.  When possible, we aim to repair items that are not wholly defective to minimize our carbon footprint.

Returns of Unused Items

We have a 30-day return policy for stocked or bulk-order items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aquagnomestitches.com. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns (other than repair/replacement as noted above) of personalized or custom products, given the individualized nature of these items. 

Completion of checkout indicates your approval of all custom and personalized elements, and due to the cost of manufacturing such items we cannot accept returns due to typos/errors made on the order form by customers.  

If you have any questions, or need to correct an order before production starts, please email us at support@aquagnomestitches.com as soon as possible.  If production has not started, we'll do everything we can to help.

Refunds

If we need to refund all or part of your purchase, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aquagnomestitches.com.